Terms and Conditions

Murugan Idli Shop

Last Updated: 24 October 2026

Welcome to Murugan Idli Shop. These Terms and Conditions (“Terms”) govern your access to and use of our website, https://muruganidlishop.com/ (“Website”), and any products, services or online ordering facilities made available through it.

In these Terms, “Murugan Idli Shop”, “we”, “our” and “us” refer to Murugan Idli Shop, and “you” or “your” refers to any person accessing or using our Website or services.

By accessing or using our Website, you agree to these Terms. If you do not agree, please discontinue using the Website.

1. About Our Website

Our Website provides information about Murugan Idli Shop, our food offerings, restaurant locations, services, promotions and other business-related information.

Where online ordering or other transactions are available, additional terms may apply to those transactions. If a third-party platform handles your order, payment or delivery, its own applicable terms may also apply.

2. Eligibility and Acceptable Use

You agree to use our Website only for lawful purposes and in accordance with these Terms.

You must not:

Use the Website in violation of applicable laws or regulations.
Attempt to gain unauthorised access to our Website, servers or systems.
Interfere with the security, availability or normal operation of the Website.
Introduce malicious software, viruses or harmful code.
Use automated systems to scrape, copy or collect Website content in a manner that violates applicable law or our rights.
Submit false, misleading, fraudulent or unlawful information.
Infringe our intellectual property rights or the rights of others.

We may restrict or suspend access to the Website where reasonably necessary to protect our business, customers, systems or legal interests, subject to applicable law.

3. Menu, Products and Availability

We make reasonable efforts to ensure that the information displayed on our Website is accurate and current.

However:

Menu items, prices, ingredients, portion sizes and availability may vary by restaurant location and ordering platform.
Certain dishes or ingredients may be unavailable at particular times.
Images are illustrative and actual presentation may vary.
We may modify, discontinue or introduce products and menu items without prior notice.
Any prices, offers or menu details displayed by a third-party ordering platform may be subject to that platform’s applicable terms.

An item being displayed on our Website does not guarantee its availability at every outlet or at the time an order is placed.

4. Orders and Order Acceptance

Where online ordering is available, submitting an order constitutes a request to purchase the selected products.

An order confirmation or acknowledgement may indicate that we have received your order; it does not necessarily mean the order has been finally accepted unless expressly stated.

We reserve the right to decline or cancel an order where reasonably necessary, including in circumstances involving:

Unavailability of an item.
Incorrect pricing or listing information.
Payment failure or suspected fraudulent activity.
Technical errors affecting the order.
Delivery restrictions or service interruptions.
Other legitimate operational or legal reasons.

If an order is cancelled after payment has been collected, any applicable refund will be processed in accordance with the relevant payment and ordering terms and applicable law.

5. Prices, Payments and Taxes

Prices and applicable charges will be displayed through the relevant ordering channel before the order is completed, where required.

Depending on the transaction, the total amount may include applicable taxes, packaging charges, delivery fees or other disclosed charges.

Where online payments are available, payments may be processed through third-party payment service providers. You must provide accurate payment information and comply with the applicable payment provider’s terms.

We are not responsible for disruptions caused by third-party payment systems, but we will make reasonable efforts to assist with genuine transaction-related enquiries.

If an amount has been debited but the order has not been confirmed, please contact us or the relevant ordering platform with the transaction reference.

6. Cancellations, Refunds and Replacements

Food orders may involve preparation or packaging immediately after confirmation. Accordingly, cancellation, refund and replacement eligibility may depend on the order’s status, the nature of the issue and the applicable ordering channel.

Where we accept and process an order directly:

Before preparation: Cancellation requests may be considered where operationally feasible.
After preparation or dispatch: Cancellation may not be possible, except where required by law or where we determine that a refund or other remedy is appropriate.
Incorrect or missing items: Please report the issue promptly with your order reference and supporting details.
Quality concerns: Contact us as soon as reasonably possible so that we can investigate and determine an appropriate resolution.
Failed or duplicate payments: Verified payment errors will be addressed through the relevant payment provider or ordering platform.

Where an order is placed through a third-party platform, its cancellation and refund procedures may apply. Please submit requests through the platform where appropriate.

Approved refunds will be processed using the original payment method where practicable, subject to payment-provider procedures and applicable law.

Nothing in this section excludes any consumer right or remedy that cannot lawfully be excluded.

7. Delivery and Collection

Where delivery or collection services are offered, the applicable service area, estimated time and charges will be communicated through the relevant ordering channel.

Delivery estimates are approximate and may be affected by traffic, weather, high demand, staffing, operational interruptions or circumstances beyond our reasonable control.

You are responsible for providing an accurate delivery address and reachable contact details.

If delivery cannot be completed because the address is incorrect, the recipient is unavailable or reasonable delivery instructions cannot be followed, additional arrangements may be required, subject to the applicable ordering terms.

For collection orders, please follow the instructions and collection time provided with your order.

8. Food Allergies, Ingredients and Dietary Information

We aim to provide accurate information about our food products. However, recipes, ingredients and preparation methods may change.

Food may contain, or come into contact with, common allergens and other ingredients during preparation, storage or handling.

If you have a food allergy, intolerance or specific dietary requirement, please contact the relevant restaurant before placing your order and clearly communicate your requirements.

We cannot guarantee that any item is completely free from a particular allergen unless this has been expressly confirmed by us for the specific item and preparation process.

Please do not rely solely on Website descriptions when making decisions concerning serious allergies or medical dietary restrictions.

9. Promotions, Offers and Discounts

Promotions, coupons, discounts and special offers may be subject to separate conditions, including validity periods, participating locations, minimum order values, product exclusions and redemption limits.

Unless expressly stated otherwise:

Offers cannot be exchanged for cash.
Offers may not be combined with other promotions.
An offer may be withdrawn or modified subject to applicable law and any commitments already made to customers.
Offers displayed by third-party platforms are subject to the relevant platform’s terms.

If a promotion contains separate terms, those terms will apply to the extent relevant to that promotion.

10. Intellectual Property

All content on our Website, including text, photographs, graphics, logos, trademarks, menu descriptions, designs and other materials, is owned by or licensed to Murugan Idli Shop, except where otherwise indicated.

You may access and use Website content for personal, non-commercial purposes.

You must not reproduce, republish, distribute, modify, commercially exploit or create derivative works from Website content without our prior written permission, except where permitted by applicable law.

Nothing in these Terms transfers ownership of any intellectual property to you.

11. User Submissions and Feedback

If you submit feedback, suggestions, reviews, enquiries or other content to us, you are responsible for ensuring that the information is lawful and does not infringe another person’s rights.

You must not submit content that is fraudulent, defamatory, abusive, unlawful or misleading.

We may use feedback and suggestions to improve our products and services, subject to applicable law and our Privacy Policy.

Any personal information included in your submissions will be handled in accordance with our Privacy Policy.

12. Third-Party Services and Links

Our Website may contain links to third-party websites, ordering platforms, payment providers, social media services or other external resources.

These services are operated independently, and their availability, content, terms and privacy practices are outside our direct control.

Providing a link does not necessarily constitute an endorsement of the linked service. Your use of third-party services is subject to their applicable terms and policies.

13. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy:

https://muruganidlishop.com/privacy-policy

By using our Website or services, you acknowledge that personal information may be processed as described in that Policy, subject to applicable law and any consent required by law.

Please review our Privacy Policy for information about the data we collect, how we use it, whom we share it with and the rights available to you.

14. Website Availability and Accuracy

We aim to keep our Website available and its information accurate. However, we do not guarantee uninterrupted access, error-free operation or the absence of technical defects.

We may update, suspend, modify or discontinue Website features from time to time for maintenance, security, operational or other legitimate reasons.

We will take reasonable steps to correct material inaccuracies brought to our attention.

15. Limitation of Liability

To the extent permitted by applicable law, Murugan Idli Shop will not be liable for losses arising solely from circumstances beyond our reasonable control, including third-party service interruptions, network failures or inaccurate information supplied by users.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, gross negligence where exclusion is prohibited, personal injury where liability cannot lawfully be excluded, or any other liability that cannot be excluded or restricted under applicable law.

Nothing in these Terms limits statutory consumer rights or remedies available under Indian law.

16. Indemnity

To the extent permitted by applicable law, you are responsible for losses directly resulting from your unlawful use of the Website, your material breach of these Terms or your infringement of our intellectual property rights or the rights of another person.

This section does not impose liability on you for matters for which you are not legally responsible, nor does it limit any rights you may have under applicable law.

17. Force Majeure

We will not be responsible for a delay or failure to perform an obligation to the extent caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, fire, public emergencies, government restrictions, transportation disruptions, utility failures or widespread technical outages.

This section does not remove any refund, consumer or other obligation that remains applicable under law.

18. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, Website features, services or applicable law.

The updated Terms will be published on this page with a revised “Last Updated” date.

Changes will apply as permitted by law. Where required, we will provide notice or obtain any necessary agreement before applying material changes to an existing transaction.

19. Governing Law and Disputes

These Terms are governed by the laws of India.

Any dispute arising in connection with these Terms will be handled by the courts or other competent forums having jurisdiction under applicable law.

Nothing in this section prevents a consumer from approaching a competent consumer commission or other statutory authority where legally entitled to do so.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or limited to the minimum extent necessary to make it enforceable, where legally permissible.

21. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms expressly applicable to a particular service or promotion, govern your use of the Website and the relevant services.

Where specific terms apply to a particular order or service, those terms will apply to that transaction to the extent of any inconsistency, subject to applicable law.

22. Contact Us

For questions about these Terms, online orders, cancellations, refunds or other concerns, please contact:

Murugan Idli Shop

Website: https://muruganidlishop.com/

Email:

Telephone:

Business address:

Please include your order reference, if applicable, when contacting us about a transaction.