Privacy Policy

Murugan Idli Shop

Last Updated: 24 October 2026

Murugan Idli Shop (“Murugan Idli Shop”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information of visitors, customers and other individuals who interact with us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit https://muruganidlishop.com/, contact us, place an order through our website or associated ordering platforms, or otherwise interact with our services.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

1.1 Personal Information

Name and contact details, including telephone number and email address.
Delivery address, billing address and other information required to fulfil an order.
Account details, if you create an account on our website or an associated ordering platform.
Information you provide when submitting enquiries, feedback, complaints or customer support requests.

1.2 Order and Transaction Information

Details of food, products or other services ordered.
Order history, order preferences, delivery instructions and transaction references.
Billing information and payment status.

Payments may be processed by third-party payment service providers. We do not intend to collect or store complete payment card details, PINs, passwords or other sensitive payment authentication credentials on our own systems.

1.3 Technical and Usage Information

When you visit our website, we or our service providers may automatically collect certain technical information, including:

Internet Protocol (IP) address.
Browser type, device type and operating system.
Pages visited, referring website and interactions with website features.
Date, time and duration of visits.
Cookies and similar technologies, where applicable.

1.4 Information You Provide Voluntarily

We may collect additional information that you voluntarily provide through forms, emails, telephone calls, surveys, reviews or other communications.

We aim to collect only information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use your personal information for the following purposes:

Order processing: To receive, confirm, prepare and fulfil orders and coordinate delivery or collection.
Customer support: To respond to enquiries, resolve complaints and provide assistance.
Payments and accounting: To process transactions, reconcile payments, maintain records and address refunds or disputes.
Website operation: To maintain, troubleshoot, secure and improve our website and digital services.
Customer communications: To send order confirmations, updates, service notifications and responses to your requests.
Marketing: To send promotional offers, product updates and other marketing communications where permitted by applicable law and, where required, with your consent.
Fraud prevention and security: To detect suspicious activity, prevent misuse and protect our customers, business and systems.
Legal compliance: To comply with applicable laws, regulatory requirements, lawful requests and legal proceedings.
Business administration: To maintain appropriate business records and manage our operations.

We will not use personal information for purposes incompatible with the purpose for which it was collected, unless permitted by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and improve the user experience.

Depending on the technologies enabled on our website, these may include:

Essential cookies: Required for website functionality, security or other essential operations.
Preference cookies: Used to remember settings and preferences.
Analytics cookies: Used to understand how visitors interact with our website.
Advertising cookies: Used for advertising measurement or personalised advertising, if such services are enabled and legally permitted.

You can manage cookies through your browser settings and, where provided, our website’s cookie preferences tool. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

4. How We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information with the following categories of recipients when necessary for the purposes described in this Policy:

4.1 Service Providers

These may include:

Online ordering and restaurant technology providers.
Delivery and logistics partners.
Payment gateways and financial service providers.
Website hosting, maintenance and technical support providers.
Email, SMS and customer communication service providers.
Analytics, security and marketing service providers, where applicable.

These providers may process information on our behalf or in accordance with their own applicable privacy terms.

4.2 Business and Professional Advisers

We may share relevant information with our accountants, auditors, legal advisers, insurers and other professional advisers where reasonably necessary.

4.3 Legal and Regulatory Authorities

We may disclose information when required by applicable law, a court order, a lawful government request or to establish, exercise or defend legal claims.

4.4 Business Transfers

If our business undergoes a merger, restructuring, acquisition or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

5. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, applications or services.

If you place an order, make a payment or interact with another service through a third-party platform, that platform may collect and process your information under its own privacy policy and terms.

We do not control the privacy practices of independent third parties and encourage you to review their policies before providing personal information.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, including order fulfilment, customer support, accounting, legal compliance, dispute resolution and security.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable law and legitimate record-retention requirements.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Depending on the systems involved, these measures may include access controls, secure connections, restricted access to records and security monitoring.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about the personal data we process about you.
Request correction or updating of inaccurate or incomplete personal information.
Request erasure of personal information where legally applicable.
Withdraw consent for processing that relies on your consent.
Opt out of promotional communications.
Raise a grievance regarding the handling of your personal information.
Exercise any other rights available under applicable data protection law.

Withdrawing consent does not affect processing lawfully carried out before the withdrawal. We may also retain certain information where retention is required or permitted by law.

To exercise your rights, please contact us using the details in the Contact Us section below. We may request reasonable information to verify your identity before acting on a request.

We will respond to requests in accordance with applicable legal requirements.

9. Marketing Communications

Where permitted by law, we may send you promotional communications about our products, offers or services.

You can opt out of promotional emails by using the unsubscribe link, where available, or by contacting us. You may also use the applicable opt-out mechanism for SMS or other communication channels.

Opting out of marketing communications will not prevent us from sending essential service communications, such as order confirmations, transaction updates or responses to your enquiries.

10. Children’s Privacy

Our website and services are primarily intended for customers and individuals who can lawfully use them.

Where a child uses our website or services, any processing of the child’s personal information will be handled in accordance with applicable law, including requirements relating to parental consent where applicable.

We do not knowingly seek to collect children’s personal information beyond what is reasonably necessary for a lawful purpose. If you believe that a child’s personal information has been provided to us inappropriately, please contact us so that we can review the matter.

11. International Processing

Some of our website, hosting, analytics, payment or communication service providers may process information on servers located outside India.

Where personal information is transferred or processed across borders, we will take the steps required by applicable Indian law and any other applicable legal requirements.

12. Legal Compliance

This Privacy Policy is intended to operate in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions applicable to our activities as they come into force, together with other applicable legal requirements.

Where applicable, we will provide required notices, obtain consent, facilitate individual rights and implement appropriate safeguards in accordance with the law.

Nothing in this Privacy Policy limits any right that cannot lawfully be excluded or restricted.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers or applicable laws.

The revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide notice of material changes or obtain fresh consent.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a privacy-related complaint, please contact:

Murugan Idli Shop

Website: https://muruganidlishop.com/

Email: itmanager@muruganidlishop.com

Telephone: 04442084842

Postal address: 46/13, North Usman Road, T.Nagar, Chennai – 600017

Please include “Privacy Request” in the subject line of your email to help us identify and respond to your request.